image

1. Introduction

Welcome to SeaVela. SeaVela is a high-end platform for renting boats and yachts that connects travelers with verified vessels along the coast of Portugal, including popular locations like the Algarve, Madeira, and Carcavelos. We prioritize safeguarding your personal information and respecting your privacy rights. This Privacy Policy outlines how we gather, utilize, disclose, and protect your information when you visit our website at seavela.wtlapp.com, use our mobile app, or interact with any of our services. Please read this policy thoroughly. If you do not accept the terms of this Privacy Policy, we ask that you stop using our platform.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account, make a booking request, or contact us, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Billing and payment information
  • Passenger count and travel dates
  • Messages and correspondence you send us

2.2 Information Collected Automatically

When you access our platform, we automatically collect certain technical information, including:

  • IP address and browser type
  • Device identifiers and operating system
  • Pages visited, time spent, and referring URLs
    Cookies and similar tracking technologies
  • Location data (if permission is granted)

2.3 Information from Third Parties

We might get information about you from other companies like payment services, identity check providers, and social media sites if you decide to link your account or sign in using those services.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and manage your boat or yacht booking requests
  • To create and manage your user account on our platform
  • To verify the identity of users and boat operators
  • To communicate booking confirmations, updates, and customer support
  • To send you promotional offers, newsletters, and platform updates (with your consent)
  • To improve and personalise your experience on our platform
  • To comply with legal obligations and maritime regulations
  • To detect, investigate, and prevent fraudulent or illegal activity
  • To analyse platform usage and performance through analytics tools 

4. Multivendor Platform and Data Sharing

SeaVela is a multivendor marketplace. When you book a trip, we share your personal details like your name, contact information, number of passengers, and travel dates with the boat operator or charter company that will provide your booked service. These vendors are required to handle your data responsibly, only for the purpose of delivering the service you've booked.

  • We do not sell your personal data to third parties.
  • However, we may share your information in the following limited situations:
  • With boat owners and charter companies to process your booking
  • With payment processors to securely handle your transactions
  • With service providers who help run our platform, such as hosting services, analytics tools, and customer support
  • With legal authorities when required by law or to protect the rights, safety, or property of SeaVela or its users
  • With a new company if SeaVela is involved in a merger, acquisition, or asset sale

5. Cookies and Tracking Technologies

SeaVela uses cookies and similar tracking tools to improve your experience while using the platform, remember your choices, and collect information about how people use our services. You can adjust your cookie settings through your browser or by reviewing our Cookie Policy page.

The types of cookies we use are:

  • **Essential cookies** – these are necessary for the platform to work properly
  • **Analytics cookies** – these help us understand how users interact with our platform
  • **Preference cookies** – these save your language and region settings
  • **Marketing cookies** – these are used to show you relevant ads, but only if you give your permission

6. Data Retention

We keep your personal information as long as your account is active or as necessary to provide our services. If you remove your account or ask us to erase your data, we will delete or make your information unrecognizable, unless we are legally required to keep it for legal, regulatory, or valid business reasons, such as keeping records of bookings or meeting tax requirements.

7. Data Security

We use proper technical and organizational security steps to keep your personal information safe from unwanted access, changes, sharing, or loss. These steps include sending data through encrypted connections (like SSL/TLS), using secure servers, and limiting who within our team can view your data.

But it's important to know that no internet transmission or electronic storage is completely secure.

While we work hard to keep your information protected, we can't promise 100% security.

8. Your Rights

Depending on your location and applicable data protection laws (including the EU General Data Protection Regulation – GDPR), you may have the following rights:

  • Right of Access – request a copy of the personal data we hold about you
  • Right to Rectification – request correction of inaccurate or incomplete data
  • Right to Erasure – request deletion of your personal data ('right to be forgotten')
  • Right to Restriction – request that we limit the processing of your data
  • Right to Data Portability – receive your data in a structured, machine-readable format
  • Right to Object – object to the processing of your data for marketing or profiling purposes
  • Right to Withdraw Consent – withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@seavela.com. We will respond to your request within 30 days in accordance with applicable law.

9. Children's Privacy

SeaVela's platform is not meant for children under 16. We don't intentionally gather personal information from kids. If we find out that a child shared personal data without their parents' permission, we'll take action to remove that information right away.

10. International Data Transfers

SeaVela is located in Portugal and mainly works within the European Economic Area (EEA). If your information is sent outside the EEA, we will make sure there are proper protections in place, following the relevant data privacy rules, like the Standard Contractual Clauses that have been approved by the European Commission.

11. Third-Party Links

Our platform might include links to other websites or services run by different companies. SeaVela isn't responsible for how those other companies handle your privacy. We recommend checking the privacy policies of any websites you visit outside of our platform.

12. Changes to This Privacy Policy

We might change this Privacy Policy whenever we make updates to our practices or need to follow new laws. When we do, we'll let you know by posting the new version on our website and changing the 'Last Updated' date at the top. If you keep using our services after the new policy takes effect, it means you agree to follow the updated terms.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

SeaVela